Do not engage with Lux Hair Salon Preston
Do not engage with Lux Hair Salon or buy any of their products online. Part of the business has been liquidated and they are not refunding thousands of dollars of products they took orders for and never delivered. I sent over 10+ emails and then visited the store in Preston as it had been 7 weeks since my cut and purchase of products. They said I needed to 'go home' and wait for an email confirming my order. When I pointed out that I could have purchased conditioner online from the hair companies and got it within two days they were super huffy/ rude. I spent the following weeks texting and calling - no one would reply or pick up. Last week I got an email from a lawyer saying the company had folded and not no claims or money return will be given to me. The message was sent 11 times over 40 hours. Every few hours it was sent as if it was a BOT. The whole situation is disgraceful. Being "TOLD" buy products and sold it as I'd get it in a few days to help my hair was something I jumped on and did. Now months later I am screwed out of money. They new the business in Pentridge and the other store near the coast had closed yet they still kept taking money and orders. I have reported this to all friends and family within the Coburg community. Stay away from this business. Good luck...said absolutely no one 🙄🤥😔