Rev.com Unethical Refund Policy
I'm a college student who utilized this service for a school assignment at the end of 2022. I used their captioning tool once but forgot to cancel my subscription. When I finally realized this in January of 2024, I contacted Customer Service to explain my situation. As I had not used their service since 2022, I was hoping for a notable refund. Unfortunately, management only refunded the most recent month and refused to do any more than that. I struggle to understand the ethicality of this decision, as they are happy to accept $500 for an unused service. I am extremely disappointed in the company's values.