Service Has Drastically Declined – Unprocessed Claims Sitting for Weeks
ASPCA Pet Insurance used to process my claims within days and issue reimbursements a week later. Over the last two months, service has drastically declined. I currently have two claims stuck in "QUEUED" status for nearly four weeks. When I reached out, customer service provided a canned response instead of a real solution. I am extremely disappointed with this sudden drop in quality and am filing formal complaints with the NYS Attorney General and the Department of Financial Services.