Software not as expected, Resolved ethically and positively
I made an initial purchase of Passper for PDF. Upon installation and trying to use the program, I found it to operate effectively but differently from what I had expected and for what my needs were as to what I believed it to be able to do. Customer support, who were very understanding of my situation, engaged respectfully and promptly, hoping, but sadly, did not lead to a resolution. Further interaction was had over a refund where a full refund was agreed to. The experience was very positive due to customer support's genuine interest in assisting me. I was left feeling that this company was honest in their support and guided by some solid ethical values of integrity and honesty, which I sincerely appreciated. I can highly recommend them as a real deal. Thank you so much for such great support Aurora. I shall definitely not forget you guys and shall strongly consider your utility programs going forward.