Bags are cute but customer service was dismal
I contacted customer service about the original bag I was after that was available and showing as $200 in my cart on my laptop and $135 on another product detail page. They simply told me nope, it's $200 and that's that. I even sent them a screenshot of the lower price and they still said no, that must be you needing to clear you cache. Was on my phone and decided to check an hour later and lo and behold, put it in my cart and it was $135! Just out of spite, I didn't rent it. Get your customer service in line. If a customer is sharing a time-stamped screenshot with YOUR listed price, perhaps actually looking into it would be step 1 (which they didn't - they lied and said they couldn't reproduce it which obviously, they could have) or how about step 2 - trust the customer, honor the price you have listed and then put in an internal ticket for IT to verify the associated configurations of the website after the fact? Maybe that would just be oh, I dunno....GOOD customer service? I'll still give them another shot but it's crazy to have this customer experience when you're renting luxury handbags. I've been with Rent the Runway for around ten years and the customer service has always been stellar.