This place is awful and the customer…
This place is awful and the customer service is even worse ,I ordered a Christmas gift long before Christmas time knowing it would probably take some time ,also paid for the quickest shipping, but the shipping took almost a month so do not pay for quick shipping cause you'll get robbed ,when I received my item it was packaged horribly, there was little pieces that came with it to I assume hang it up,but those were missing because the whole bottom of the package was opened, and the item I paid and customized myself came destroyed, I contacted customer service instantly and the 1st time they asked me to pay shipping so they can send me another one,I did not want one I wanted a refund, they ended up sending me one anyways even though I refused the shipping cost ,the second person said ,to return it, you need to send it pack in its original packaging with a return label ,the 3rd person I contacted me said we do not accept returns and we have nothing to refund cause we sent you a new one ,mind you this one was packaged the exact same way,so needless to say I'm out 100$ ,this place is a scam ,I suggest you safe your money and take it to etsy ,they are more professional and do better work anyways please so not buy from here