Poor customer service & lack of communication & transparency- Compass is failing at their mission to enable bitcoin mining for all as a result
My miner has been down for 7 months due to a relocation from Texas hosted facility where they needed to ship my miner (at that time my Antminer S19j Pro had been mining for ~ a year after initial 3-4 months of delay in deploying when new) to a maintenance facility and then ship to new hosted facility. I only got the initial news and when I followed up after 3 months they finally responded but with no new update. That was 4 months ago and no response when I requested an update 2 wks ago. There is no transparency on their process for relocations and my perception is they are prioritizing new business instead of keeping their commitments to existing customers. I can not recommend Compass because if your hosted facility have issues, you will also go through what I and many others are going through.