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TheJoshMeister

United Kingdom

1 Reviews
0 Reads
1 Useful

1 review

Olderbest

Do not trust this company

I spent £245 on clothes from this company. When the item was delivered the courier left it in a bin which was then collected before I could get my items out of it. When I explained this to the company they told me that my items had been delivered successfully and they would not offer a re-issue or refund. Before this they also asked me to obtain a certificate of loss from the courier and when I explained the courier would only provide this upon the seller's request they refused to make any attempt to do so. I also sent pictures provided by the courier showing they left the items in a bin but Olderbest told me that the "parcel has been delivered without any issues". When I purchase from online retailers I expect them to resolve any issues caused in the delivery process, as safe receipt of their products is assumed when making the initial purchase. This experience shows Olderbest do not care about customer service. I have therefore lost £245. Do not make the same mistake that I did.

2024-02-07Helpful 1