Geek Squad and Total Membership are the Worse!!!
I scheduled a repair visit consisting of cleaning a computer and installing a hard drive. I booked it 3 weeks out so that I could wait for the repair. The Geek Squad said that this was possible since I was willing to wait till they had a block of appointments available. When I got there, besides terrible customer service, I was told it was impossible. When I complained, the store manager said it could take a couple of weeks to do the repair and absolutely could NOT be done while I wait. I was told that if I continued to complain, I would be banned from the store. I took my computer and from my car called a PC store. I explained the situation and what I needed. They told me to come in. In less than 30 minutes they cleaned the PC and installed the drive. They charged me $35. I had a membership at Best Buy that was supposed to provide the top level of support! I have called and written to the store reporting this incident.