Client communication is key to success
So much of clothing comes down to preference, so when items are made to order, it's easy to get something that's perfectly well-made, but not exactly what you wanted. Travis is very communicative with clients, which reduces the possibility that you'll be dissatisfied with your final garment. I would recommend paying for the trial jacket and trial trousers on your first purchase. It will help set you up for better final product and is worth the cost in my opinion.