I had terrible customer service
I had terrible customer service. After buying their product it said I needed to upgrade to get what I wanted. I went ahead and paid again to upgrade. However, once upgraded it still wouldn’t register that I had upgraded and kept telling me to upgrade again. After chatting with someone from the company I was still unable to recover photos and he wanted me to restart everything. I did and once again nothing worked, I still couldn’t recover my photos because I “hadn’t upgraded” even though I paid and they took my money. There was nothing they could do on their end and they told me to review their refund policy. Even though it was on their end that things weren’t working and they weren’t giving me what I paid for they would not give me a refund either. I’m not sure how you can not give refunds after people buy something and then it acts like it was never bought? They will send you through hoops and have you take all these pictures to provide and then there is no outcome to it all. Not even worth fighting for a refund after so many days so no pictures or money back.