ebooktrip.com is a SCAM!!!
ebooktrip.com is a SCAM!!! I booked flight for my wife through ebooktrip.com on 8/31/2023, she finished 1st half of the round trip. We received notification 1 month ago about cancellation/changes of flight from the Airline company, so we called ebooktrip.com at once to cancel the booking for the returning flight. They told me many times(because I call them every week several times) the request has been sent to the Airline company but until today the cancellation has not been done. So I called the Airline today found out that they LIED! THEY NEVER SENT OUT THE REQUEST OBVIOUSLY THEY ARE DOING IT ON PURPOSE WAITING THE FLIGHT DATE TO PASS SO THE REQUEST WILL BE INVALID!!! I will update this case later! ANYBODY want to book with this company think it AGAIN!!! update 02/17/2024 Called Airline on 02/15/2024 to cancel it but very difficult, after 5 times of tries, finally the Airline agreed to cancel it without approval from the ebooktrip.com as agency, the refund ref No. is EIA2401190. Note I have published the review on 02/15/2024. Then interesting things happend after I called THIS EBOOKTRIP.COM for 1 month many many times!!! Then I stopped calling them after 02/15/2024 when the airline approve the refund. on 02/17/2024, the agency emailed me the refund will be credited to my original method, ref No is the same:EIA2401190. So my conclusion is still the same: EBOOKTRIP.COM is a SCAM!!! They were doing this on purpose to take adavantage of the commission no matter what kind losses/difficulties caused by it. It created loss of work time and life inconvenient to our family, WILL they compensate me????!!!!! I will keep this updated.