They Charge For An Exchange After Their Own Error
Purchased a large, simple, single-color textured rug. Received a completely different rug, wrong in every way: size, multi-colored, busy patterned, poor quality. They are charging $35 to exchange it even though they acknowledge it is their mistake. Then we had to pay $25 to box it so Fedex would accept it with the return label. (It didn't arrive in a box, it arrived in plastic wrap but has to be returned in a box?) Poor return/exchange policy for their error. Buyer beware. Do not recommend as this lacks complete common sense and fair, decent business practice. They simply do not value customers and could care less if you ever purchase from them again.