Misleading Tactics and Poor Customer Experience — Be CautiousEdited (Very good innovation with choose your…)
(Very good innovation with “choose your own broker” and “buy now, pay later,” though it was my first time using them.) I’m writing this to clarify a previously posted positive review. I was lured by The Prop Game's offer of a free account in exchange for a good review. After posting the review and submitting a screenshot as instructed, I received the free account — but only after waiting over a month. I passed Phase 1 in just 5 days and requested Phase 2, only to go through another month of constant reminders before receiving it. Again, I passed Phase 2 in 5 days and had to wait over a month of follow-ups to get a funded account. During this time, I was even restricted from their Discord for sharing my experience with others. It seemed like they were trying to frustrate early users like me. When I finally got the funded account, things got worse. The broker’s price feed was lagging by 2 hours, and my open trade reflected outdated prices. It felt like a trap — I suspected they were setting me up to violate the 2-minute SL rule and accuse me of latency arbitrage. I reported this immediately in their Discord but got no reply for 10 hours. By the time I checked again, my account had been flagged for violating the SL rule. I explained to support that I didn’t place a stop loss because the lag would have made me appear to be exploiting latency — yet they denied there was any server lag and completely dismissed the issue. To make things worse, they took over 3 weeks to reply to my support ticket, and they still have a video of me giving a fake positive review, which they likely continue to use for marketing. Overall, this was the worst prop firm experience I’ve ever had. Extremely poor customer service, shady tactics, and zero transparency. Be very careful with this firm