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Franky Fernandes

United Kingdom

1 Reviews
3 Reads
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1 review

IndiGo

Never fly on this Airline

After coming across of several negatives’ videos of Indigo airlines on social media I said to myself let's give a try and get the real experience of the indigo airlines if they are really that bad and they proved it their service towards me they are really worse airlines. I made my booking and everything was good till the previous day of departure from Manchester Airport UK on the 7th of July 12:40noon to Mumbai 02:55am and I had a connecting flight from Mumbai 05.00am to Goa 06:00am. I was early at the airport around 9:15am went to the check in desk the girl at the check in desk ask for passport and my boarding ticket which sounded strange till date only passport is taken scan on the system and booking is shown up however she waited until I showed her the boarding confirmation and later she checked in the luggage and printed the boarding tickets as I requested for aisle seat however she didn't even state anything that my connecting flight was cancelled and I was shifted to a 13:30pm flight and the Manchester flight is delayed more than hour. I went through security and sitting in the lounge area watching the flight gate screen to see my flight gate as the time is coming closer still could not see the gate number on the screen all of nowhere a gentleman is making the announcement on the intercom for the flight gate however you don't see the gate on the screen. (People will special needs will have difficulty finding the gates) I go to C9 however the flight details are not shown near the boarding gate still am confused is this the right gate should I ask the staff who was annoyed people coming and asking him about the same question as mine. I tried to Google as on Google it was showing gate D2. The gentleman who had announced earlier he made the announcement and I was at the right boarding gate. At the boarding gate as they were scanning the boarding of mine the boarding male man stated whether I was aware of the flight cancellation and I was moved to later flight which was at 13:30 pm, at this time I was almost clueless and I question them why this changed took place last min at the boarding gate the crew lady next to this man was having lots of attitude and stated take a picture from the paper and you will be compensated if I open the link there is nothing coming about compensation on the scanner. In the flight experience the hostess forcefully served me a veg meal without checking with me when I questioned, she stated I need to choose earlier at the time of checking as my check-in was done by their staff only so who is at fault? One of the hostesses Auyshu came to me checking what happened on the meal issue she was also stating me the same, I advised her I neither got an email on to choose the meals or changes in the flight’s timings. I asked for bottle of water with one of the hostesses she took my empty bottle of water and refilled it with water and gave back to me so disgusting. I had a very horrible experience and had a return ticket with this airline however I am sorry to say I did not fly back on this airline and will never fly on it in future will choose another airline.

2026-08-12