Progressively on a rapid decline
Progressively on the decline especially the customer service support. Been a customer for more than 10 years. Seems they totally couldn’t be bothered anymore when it comes to customer management. Mindy chat was a total disaster time waster. Got disconnected several times and then when I had enough of it, called 1627, spoke to a lady officer who talks like Mindy and not empathetic (0%) when I made a request. Best, did not call back as promised. I PROBABLY make less than 5 calls to 1627 throughout the 10 over years and I can say, I’m done with them when my contract is up. Really such a disappointment.