Very Poor Customer Support
Got the a9 in 56. Looks great. But the 1 star review is from the customer service side of the house. The seat tube is not a standard size, so ican supplies a battery holder. My box came with a battery holder without the shim to wedge my di2 battery in place. I contacted the company showed pictures and expressed that I didn't receive the shim. After a few back and forth emails, i was told that my battery was upside down and to use the holder that ican provides. I was trying to be polite and cut to the chase and I requested they send me one and the response was that they do not provide di2 battery holders... after they had already sent me one and had several conversations with me about the battery holder. Very unhappy with my experience. I will likely not do business with them in the future for this interaction. If they simply sent me the shim I would not have had any issues and this would probably be a four or five star review. Customer service and support to me is just as important if not more important than the product. I hope that everyone gets all components when they place an order.