I couldn't make this up even if I tried, AWFUL COMPANY
Like many other parents I wanted to be ahead for World Book Day on the 7th of March so ordered 2 costumes early for my son and daughter. I ordered on February 12th 2024 with the costumes arriving separately. The first arrived in good time on the 20th February and was in brand new condition and looked great on my son. I was surprised that both the items ordered were not together but was excitedly waiting for the second, which was a Cruella De Ville Coat dress costume. It took awhile to arrive but according to tracking 4 days later than the last costume. Super excited that it had arrived on time for World Book Day I opened the package to find that the brand new costume that I ordered was in used packaging, and had a disgusting huge yellow stain on the right side shoulder with the white background and black spots. Being a brand new costume, how this passed quality control I will never know. I emailed the customer service team for Coshd straight away as I was disgusted and fuming as this should have never happened. Their response has been poor. After explaining over and over that the item was needed for World Book Day, It's only as of today 4th March they want to send a replacement which will obviously not arrive on time. At present I have one unhappy little girl because of her costume. I have never written a bad review before but had to as it has been an awful experience with this company. It's sad because I looked at the reviews prior to ordering and didn't believe them but I now do. DO NOT BUY FROM THIS COMPANY