Bad faith and bad customer service
Me and 2 other friends attended UPW in Birmingham in July 2023 Our tickets were purchased in 2020 (for the event that was canceled due to COVID), and I was asked by Success Resources before this event to pay a 3x£99 refundable seat deposit to secure the spots that would be refundable after the event, which I did. Now, after a dozen mail exchanges with Sucess Resources, they just don't refund the £297, and I think that this failure to honor their word is not only a violation of our customer-provider agreement but also severely damages the reputation of Tony Robbins. Just bad faith and bad customer service.