Committed to customer service
Committed to getting the right outcomes. Sometimes the web UX can be unintuitive, so finding the information is not immediately apparent. E.g. setting a base salary does not provide feedback on what the company outgoings will be (i.e. plus statutory contributions and fees). You have to use a different screen to review beforehand. They have always been able to talk to the account manager in short order and usually get the right outcome.