I ordered 5 dresses for my bridesmaids…
I ordered 5 dresses for my bridesmaids on 24 January 2024. The dresses were estimated to arrive on 14 February 2024. I received 2 dresses in 05 March 2024 and the other 2 dresses have been stuck at Heathrow since 27 February 2024. I have had several email conversations back and forth with JJs House and still no resolution. I think it is unacceptable to have to wait over 5 weeks for ready made dresses. There is no details on how to make a formal complaint and the customer service team have failed to answer my questions via email. I paid £31 for delivery, including a £1.99 shipping protection charge. I am extremely unhappy and stressed as I am not sure my bridesmaid dresses will arrive in time for any necessary alterations and may have to buy alternative dresses without any refund from JJs House. I have asked customer services ro raise a formal complaint and I am extremely disappointed I have had to do so, as I had heard great things about the company. The quality of the 2 dresses I have received is great, it’s just such a shame about the delivery and service side. Update 07.03.24 I have now received an email from JJs House asking me (as the receiver) to contact my local post office as “they have been unable to deliver for unknown reasons”. I contacted both Royal Mail and my local post office. My local post office advised it has not been received in the Isle of Man and to refer back to the sender. Royal Mail - I waited over 40 minutes on the phone to speak with a lovely girl who was very helpful. Royal Mail explained that because JJs House used a non tracked service for the postage from Germany to the UK (no idea why the parcel went to Germany) they will not be able to confirm if the item is lost. The German Postal Servuces/ JJs House/ DHL used a postal service which is not available in the UK and therefore the item is not traceable through a tracked post. The item has been sent under a signed for service but no one knows where the item is. It was last seen on 27 Feb in London Heathrow LC. Royal Mail, advised that normally they would class something as lost 12 days after expected arrival. Well I am well over 12 days now (13th Feb was the expected arrival date). I am so distraught, I now have to purchase alternative dresses and this is caused me extreme amounts of stress at a time when I should be the happiest. This whole process is making me physically sick and I need this to be resolved. JJs House should be the ones contacting the couriers not me as the recipient and their customer. A refund needs to be issued as I need to purchase alternative dresses now.