No human support available for this company
This company provides no human support. My credit card has been charged for a one year renewal even though when I created my profile I turned off autorenewal. There was no email or notification about this charge ahead of time. I have been trying to reach a customer support person to cancel my account and get a refund and it is absolutely impossible. Their support email address (support@) is managed and answered exclusively by an AI BOT who directs me to reach a human at the exact same support email address that the bot is managing (support@). So I am in this endless loop of back and forth with the bot, where i receive automated responses from support@ directing me to reach a human by emailing support@. There is a button named "talk to a human" that directs me to (you guessed it) support@. The AI BOT can not initiate a refund or escalate this to a human, so I have no choice at this point than to call my bank and start a chargeback process. Very, very, very disappointed in this company. UPDATE: I have received my refund after Sandra's escalation. Thank you very much, Sandra, for monitoring this site and for answering.