GE dryer repair quote disaster
I asked for a quote to fix the GE dryer that did not generate heat. 1. I told customer support 3 times via text message that tech will be turned away by the building if he does not have COI. Of course when tech showed up, he did not have COI and the building turned him away. 2. When another tech showed up. I did not get an estimate for 4 days until I called customer support. 3. When I did receive an estimate, it was grossly inflated. My dryer is GE, they added a surcharge as if it was a Bosche dryer. Also the heating element price was much higher than I could find on the internet. I got on the phone with a tech and customer support. Noone took responsibility or apologized. 4. I had to reach out again to have them fix the estimate. They took 2 days and the heating element price was still higher than from any appliance store. Needless to say, I did not use their service. DO NOT USE this company. Horrible customer support who make you chase them instead of following up with their customer. Grossly inflated invoice prices. Noone takes responsibility for mistakes.