Dispute the charge with your credit card provider…
This company is still doing this! I thought they would have packed it in by now.. I had to put a different date in because this site would only allow experiences within 12 months of the current date. This occurred in December 2024..The goods I ordered did not fit the description of what was advertised. After being jacked around for weeks by Ardor-Sydney's "support" staff, I complained to Visa Card, sent them all the correspondence to and from Ardor-Sydney, and had my money refunded by Visa. Don't waste your time with Ardor-Sydney if you want a refund, go to your credit card provider, give them a picture of what was ordered and what was received, and all of your correspondence. Your credit card payment can be cancelled if you can prove what you received was nothing like what you ordered!