Faulty Product and Poor Customer Service
I am extremely disappointed by the customer experience. I purchased the wet cat food feeder in November 2025 and started to notice product faults within a short space of time. Petlibro were initially excellent via their support email – they responded promptly and offered guidance on how to resolve the issue I had with the feeder not working. Unfortunately the problem could not be fixed as there seems to be a problem with the rotating mechanism. Petlibro confirmed I'm in my warranty period, said they would send a replacement, and advised I would hear from them in 3 working days. It's been almost a month and I've not received the replacement nor any responses to my emails. I have now lost faith that a replacement will be sent. Due to this issue, I searched for reviews online and unfortunately many customers seem to have encountered the same issue. The product was expensive but became faulty very quickly. Sadly, I would not recommend this company based on my experience.