DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. They are an absolute rip off site! Placed order on 13 Feb 2024 on behalf of my 75yr old mother, paid extra £25 for expedited delivery, outfits only just arrived on 11 March 2024! Sadly, they don't fit her so I got in touch to try and arrange return/refund, the replies I've received so far are outrageous! First off they wanted me to take them to a seamstress to have them altered even though I'd already told them they're too small! I have also explained that's not an option as there's not enough time, outfits were supposed to be for my wedding on 15 March. I then get an email offering me a refund of £30 per outfit (they cost £99 each) if I keep them and "gift them to friends or family" because "our factory is in China, as there will be a customs tax now, the shipping time will be over two months later, we may can not receive the dress. This also causes the process delay of your refund." Have told them I absolutely do not accept this offer and have asked them to provide their return address as I want to return them and receive a refund. I am awaiting their response. I fear this won't have a satisfactory outcome! Shocking customer service and quite clearly just a money making scam site, steer well clear folks!