I placed my order on 20 February 2026…
I placed my order on 20 February 2026 and was given a delivery date of 1 May. While the wait was quite long, I was reassured that at least a delivery date had been provided. Towards the end of April, I received an email and video message from customer support. The video featured the CEO, Pranoti, explaining the reasons for a delay and informing customers that delivery dates would be adjusted. When I checked my order status, the new delivery date was listed as 17 May, which seemed reasonable. Unfortunately, this is where the problems began. The revised delivery date of 17 May came and went with no update whatsoever. Due to the delays, I was assigned a dedicated concierge support representative, but despite reaching out, I received no response. I also contacted Rotimatic support through their chat service on four separate occasions, sent three emails, and even emailed the CEO directly. None of these attempts received a response. I also tried contacting them via WhatsApp, again without success. At this point, I feel I have only two options: either cancel the order, if the company is willing to acknowledge my request, or contact my credit card provider. Based on my experience, it appears that the company is taking customers' money without fulfilling orders or providing adequate communication regarding delays. Rotimatic if you want my order number you can reach out to me.