Disgusting, unethical treatment of a repeat international customer for unwearable products
Where do I begin? I’m no stranger to buying from international businesses, especially from my country of origin Malaysia. I know the risks, and exercise as best a judgement as possible. But never have I been shown such unprofessionalism, mercilessness and downright theft from none other than Zalora Malaysia. Taking 2 hours + to choose and secure the purchases, I was sure I covered all my bases. Upon checkout, I noticed that despite selecting Australian Size 8, the website selected an XS for me. I thought: Odd. I’ll sum it up. Upon receiving the items, I learned 2 things. The company has listed incorrect international sizing for Australia, and undoubtedly other countries too - product 1 for a main event is deemed completely not wearable, as they are too small. To top it all of, product 2, from their own admission, has failed to include or list the undershirt or tube cover you would expect from a SHEER top with details with an accompanying long skirt. Essentially, just show your bra underneath because the complete set you ordered still requires you to buy an under cover for yourself. Hence, it is in fact not a complete set. What disappointed me the most wasn’t the complete lack of accountability and empathy for their customers’ situation, inflicted by the company itself. It’s the patronising responses, the constant change of mind with what they were willing to compromise with, and their communication which gives you an initial sense of confidence, only for you to realise how much you were messed around. Side note: This purchase was AUD 281 not including postage and I also bought in 2022 for AUD 200. Yep, continuing customer. I have other options for outfits and will be adding an under cover for outfit 2 and take outfit 1 to alterations, But I will never ever be buying from Zalora again and I encourage you all to find alternatives, there’s other great brands from the region.