Sent used vacuum, refuse to replace. TERRIBLE service.
I ordered a robot vacuum with plenty of time before leaving the country, hoping to take it with me. Extremely slow delivery, didn't get it in time. Return home to open it and it is FILTHY, used, full of hairs and dirt. I paid for a new vacuum. Lots of back and forth with customer service who then tells me "we sent you a new vacuum and it's been too long so we're willing to offer $30". Ridiculous. It's been slightly over a month because they were slow in delivering it and I was not in the country, which they knew from our documented correspondence, and the disgusting vac is clearly not new. They are effectively calling me a liar despite all the photo evidence. TERRIBLE customer service.