I have the same experience - it is a big scam
I have the same experience as another "customer" here. Also in respect to investment IAMGOLD. It is really the exact same story and with every communication it only gets worse. Whenever I get insistent on terminating the business relationship the investment manager changes and I then the new guy has no history to build upon. Everything seems to be a big scam. I have no confidence to ever see my funds again (and I am glad it was only a "trial" amount).