Devices good, customer service terrible
I bought a Tab Ultra (B/W). It served my purposes well (notetaking and reading), and being eink, I liked the long battery life. Then I dropped it and cracked the screen in December. I've been trying to get it repaired ever since. They don't post a phone number or answer customer support emails (Trustpilot won't let me post the email). They changed repair facilities; I sent my device in for repair, and since customer service wasn't responding to emails, I contacted the new repair facility, icarerepair in Howell, MI (Trustpilot won't let me post the website). They said I had to contact BOOX directly. It's a Catch-22. BOOX isn't responding, and the repair facility won't comment. I like the device, and I wish I could get it fixed and get it back.