Absolutely appalling experience
Absolutely appalling experience! DO NOT use this service. Booked my tickets for bus travel online and payment was confirmed and received but never got anything further from their end. Had the hardest time getting in touch with customer care and follow up as none of their business lines were in service when I tried to call. Was made to go on a wild goose hunt to get someone to follow up. Easybook?! HAH! WAS ANYTHING BUT EASY. Summary: Booked ticket online, payment went through as was shown on CC statement. Never received a follow up or confirmation from them as indicated would be done. Contacted them regarding ticket and travel. Was informed payment was not confirmed and refund would be processed in 4 to 5 weeks. This made no sense to me as they were contradicting themselves. Also, ridiculously long time to process a refund. In short, better off not using this booking platform.