The experience did not start off well…
The experience did not start off well but ended positive. I ordered two pairs of heels from this brand. The order arrived in two shipments. When the first pair arrived and did not fit at all, the order screen at that time stated no returns were available. That was upsetting due to the cost. Lola in customer service reached out and said the message was not technically correct and was in error. It was designed to process returns after receipt of all parts of the order. The clarification was appreciated. Also, I want to be clear that the product is well made and both shoes had a beautiful overall appearance. I used the size chart and measured my foot having over a half-inch to spare. Unfortunately, both pairs were too small but also too big. Just the oddest fit for both styles. The toe box seems to be slightly too close to the arch, causing a lot of weight to be distributed over the forefoot (or medial [inner] side of the foot), which then caused the foot to be jammed into the end of the shoe with the heel then slipping on each step regardless of the use of heel cushions. It was disappointing. And I have never had a shoe fit like this. Like most women, I own a ton of shoes. The customer service agent, Lola, again stepped in and offered options. In the end, I went with asking for a refund and received a timely and satisfactory response. I hope the company works on the biomechanics of the fit of this shoe because if it could resolve that, it would be a game changer in style for those of us who still have to wear heels to work everyday.