COMPLAINT
I have been a long-standing, loyal customer for 6+ years. The service, up until recently, has been very good, but not anymore, so it seems. I placed a large order on 24th May and the money was taken from my bank account. On the 28th May I noticed that the Order Status had been changed to "cancelled". No idea why and no notification from Vapour.com. I have emailed the Customer Care Dept 4 times and called the helpline no multiple times too, but to no avail. No one has bothered to get back to me....so they have my money, but I do not have the goods and no sign of a refund either. Extremely disappointed with this service and shall switch to another company from now on.