Sent a Dirty Used Rug - Return Process Is a Nightmare
They sent me a dirty + damaged rug that was clearly used by a previous customer. Rather than offer a discount, or an alternative, they only provided me with an option to return the rug. In the process of filing the return, they of course missed out on the fact that the rug pad would need to go back too. I've now had at least dozen interactions with the customer support over the phone and email, for which they have been utterly unhelpful. Buyer beware - proceed with caution.