Wow what a nightmare of a company to…
Wow what a nightmare of a company to deal with. I got alarm monitoring from them. They said we have a promotion for a 2 year deal and we can give you a better rate if you pay for 2 years in advance. So I told them that I will be moving in 2 years and will not need the alarm monitoring any more. They agreed to that and we signed a agreement with a one time payment for the 2 year contract. Then they renewed my contract and charged me a higher rate and processed the payment on my credit card without my consent. They kept my credit card info on file even after they told me they would not. This company is unethical and dishonest. They don't send you an invoice or reminder notices or any information about the renewals and just go forward with charging you every year. Horrible customer service!