We purchased a GE counter depth frig…
We purchased a GE counter depth frig ... when it was delivered, it didn't function (in fact it got warmer!) ... We arranged to have it returned and received a printed receipt of refund. However, the local Best Buy was UNABLE to access or authorize the actual refund on our credit card. We waited the stated 15days + an additional week before tackling the on-line/AI ruled "customer service" process. Essentially, we simply worked to get to an agent on the phone ... an overseas contractor. In fairness, the individual was helpful ... and they authorized the refund to our credit card within minutes. WHY Can't the local store have access to and the ability to process refunds or changes?? WHY Have a chaotic AI generated on line process?? WHY Have an overseas entity enabled to process our private information?? NEVER AGAIN