Horrible service
We booked Billion Stars bus from Malaysia to Singapore throught Easybook and got a horrible experience. We were abandoned at the Malaysian immigration at Johor even though my family and I took only 5 minutes to 10 minutes max to clear immigration. Before we got off the bus to do immigration, the driver showed us a phone screen to take a photo of, without any English instructions. We got off after that and had to ask the people who were on the same bus where to wait for their pick up, but they never picked us up. So we were left at Johor in total confusion. After more than half an hour, we were told by the locals to catch a random bus to go across the border to Woodlands. We were on our own and had to figure out everything from there. What a not so good experience for my parents who were old and new to this country. Even Easybook customer service is a red flag, they put the blame on us by flatly saying we took more than 20 minutes for immigration so the bus couldn't wait, which was not true at all. Everybody should stay away from these companies. *For some crooked reason on Easybook review section, I can't submit this review because I only give 1 star, so I am writing my review every where else.