Unfair Assessment Practices and Refusal to Provide Evidence by Surge Trader
I enrolled in a trading audition with Surge Trader, paying the required $3500 fee. Surge Trader provided a demo account with $500K to demonstrate my trading skills, with a 10% profit target and clear daily loss and drawdown limits displayed on a dashboard. On April 16th, Surge Trader prematurely terminated my audition, claiming I exceeded the drawdown limit. I have screenshots proving my account balance remained above the stated limit. Additionally, the dashboard experienced technical errors, repeatedly displaying inconsistent drawdown limits. This suggests a system malfunction caused the wrongful termination. Despite over 30 emails providing screenshots and requesting clarification, Surge Trader has failed to offer any concrete data supporting their decision. Their responses are evasive, often copy-pasted, indicating a lack of responsible customer service. Their refusal to acknowledge potential errors and provide proof raises serious concerns about unfair practices. If I had truly breached the drawdown limit, I understand the consequences. However, Surge Trader's inability to justify their actions after repeated requests is unacceptable. They continue to give a stock response of exceeded drawdown limit...when clearly I could prove with data that I didn't. Just scamsters to the core.