Would give a 0 out of 5 if I could
Bought 2 cosplays from this company in the same size. The cosplays are the same model but different colors. I tried the first one on and a piece fell right off. The outfit itself did fit but the pieces to the cosplay just fell off because of the way it was sewn on. Mind you I wasn't even pull at anything just wearing the cosplay as anyone would. The second cosplay I tried on and the straps were unusually long? And for something that is the same model and same size. It should've fit the same as the first cosplay I tried. I tried to get a refund because the first cosplay was poorly constructed and fell apart and the second cosplay has longer straps. Customer service said they could only cover $7, and if we wanted to do a return we'd have to pay for the shipping label. Why am I the one paying for the return when the company messed up the construction? In addition to that the customer service rep said it was my fault that the cosplay didn't fit...like no it was your company's fault in making such a poorly constructed garment. I've never dealt with such a rude and terrible customer service. I hope this company goes under because this is ridiculous! You'd think for a cosplay company that is rather successful they'd have good customer service but they don't! If I could give a 0 out of 5 rating I would.