Terrible customer service 0 stars in all honesty
I purchased 2 cosplays from this company and when they arrived, one was damaged where the button came off the cosplay and I could not attach the rest of the garments to that cosplay and the other cosplay fit okay but the issue is, is that the shoulder straps were way too long and were never adjusted to fit correctly. The shoulder straps are beyond the appropriate length and even with the adjustable straps, they are extremely loose and cannot be worn. I contacted customer service and they told me that they would only cover 7 dollars and that because the shoulder straps were way longer than they were supposed to be, I was told by customer service that I’m “not suitable for the costume”. They also told me that I would have to pay for my own shipping if I wanted a refund? Why do I need to pay for my own shipping to fix the lack of effort you guys put into your own products?