WOEFUL ROW
Hi Hydrow. Sadly, my in the initial delivery of my Pro the "boxing" was VERY damaged, laying on its side in the delivery truck (not upright as specified on the packing), and had been "stabbed" with a forklift. I had waited quite a while for my Hydrow and having to send it back and wait ... again ... for a replacement delivery was hard to do. The Customer Team members I spoke with were knowledgeable and helpful but a couple of them were difficult to understand. On its arrival and power-up the rower would not connect with my modem and required yet another call to Customer Service. After some resetting and rebooting, it finally connected and, for the last week, operation has been flawless. I wish I could've started rowing a month ago.