China Airlines Not Ready To Serve
20 Mar, I booked a flight from KL to Kunming on 4 Apr. KL-Kunming is direct flight, operated by ceair. But then my tour guide asked to me change flight. Return flight should be Lijiang-Chengdu-KL, instead of Kunming-Chengdu-KL operated by Sichuan Airline. I bought the tickets from Agoda. Tried to change in Agoda, but Agoda direct me to airline. Guess what? No ceair service in KLIA. The only service phone line in OSK also published wrongly. That lady said ticket issued by ceair but return flight is Sichuan Airline, she can't help. I contacted Sichuan, customer service said ticket issued by ceair, they can't change anything. Since departure on 4 Apr is near, no choice to buy another ticket from LiJiang to ChengDu. Hope to catch up ChengDu to KL flight. At the end, plan fall apart, another new tickets. The entire trip for 5 ppl, cost me triple from original. For sure, will go to consumer court to challenge the poor service & unethically profit by resell unilaterally cancel tickets