The Hydrow Wave Rower never arrived
The Hydrow Wave Rower never arrived! Despite FedEx insisting it was delivered. I complained to Hydrow Customer Service who agreed that it was odd that the photo for proof of delivery was a blank black Square (no picture). I was told a “senior management” representative would look into this and I would receive an immediate email confirmation of my complaint. 24 hours later still no email confirming my complaint or what Hydrow is doing to correct this. Very frustrated! My advice to any one who is about to purchase a Hydrow rower would be to hold off on the subscription until you actually receive your rower. Several other reviews who had experiences like me with delivery said it took almost a month to finally get their Hydrow. That’s a month of paying for a subscription you cannot use. My advice to Hydrow is to look into a different delivery option than FedEx. Multiple reviews describe poor delivery. Boxes destroyed, equipment broken, one review even stated that it appeared a fork lift had punctured the box and machine. It seems FedEx isn’t up to the task to deliver your products. Maybe find a carrier who can lift and move heavy boxes, while respecting your product and business relationship. I would like to be clear my review is not about the rower itself. I want the rower which by my research would be perfect for me. I’m frustrated because I spent close to $2,000 dollars and have received nothing. There seems to be no urgency to correct this from FedEx or Hydrow.