Customer Service Agent Miya is Wonderful!
I was having an issue with my S Shape Pro RF handle not heating to temperature so I contacted mychway via their website. I was fully prepared to receive an autoresponder reply with the usual "turn it off and turn it back on" type of "help" that most companies send but to my surprise Miya got back to me right away. She guided me through a complete troubleshooting process over 2 or 3 emails until we got the issues resolved. Turns out the machine was actually working fine, it was a complete user error on my part! These days I have reservations ordering from anywhere other than Amazon but I follow Joan Johnson's Beauty Over 50 on a Budget Youtube channel and she speaks so highly of the company that I felt confident in ordering on the Mychway website (and she has a coupon code). My machine arrived quickly and their customer services has been wonderful....and I have been seeing great results with my S Shape! I definitely recommend this company!