Really shady experience
Really shady experience! Signed up for 24 hours free trial. First suspicious thing was they tried to charge me the full annual subscription when I signed up even though it was a free trial. This was reverted, not sure if by them or my bank. I signed up yesterday evening and by this morning I realised the app did not suit me so I cancelled the service. The moment I hit the cancellation button it charged me in full for the full year. Customer service repeatedly refused to refund me, regardless of the fact that they themselves admitted it’s 24 hours before free trial ends. My trial had only been active a little over 12 hours. They forced me to have to initiate a fraudulent chargeback with my bank and the bank supported this and are arranging the refund. Should not have gotten to that. Very unhappy.