Very disappointed and frustrated.
I enrolled my daughter in this reading program with high expectations, based on the advertising that promised real progress. I specifically chose the in-person option—despite the higher cost—because she struggles with online learning due to her age and short attention span. Unfortunately, the experience was far below what was promised. One class was canceled five minutes after its start time because the facility hadn't opened its doors. The makeup session was scheduled during my work hours, so my husband had to take PTO to bring her—only to find the classroom empty. On the first day, the teacher had nothing but a small post-it board to teach from, which was not visible to the children in the back. She said the company was supposed to provide a proper board, but none ever arrived. There were also issues with the 20-minute sessions—one week, the assigned teacher didn’t show up at all. I’d prepared my daughter and rearranged our day, only to be forced into rescheduling. When I contacted support to share my concerns, the agent asked, "Well, what would you like?"—as though I needed to solve their service issues myself. I paid nearly $400 for what should have been a structured and supportive learning environment. The registration process was smooth, and I was planning to enroll her in both summer sessions, but after this experience, I can’t recommend the program to other families. The only positive was the teacher herself—she was kind and patient, and that’s the only reason I’m giving this program one