I booked one of your units in Santa Fe…
I booked one of your units in Santa Fe NM. Specifically Quail Run 521 Townhome, 3101 Old Pecos Trail and the VRBO reservation was 69727. It was booked for Oct 19th to Oct 25th and you charged me a total of $3,163.99 We live in Canada and we were coming to Santa Fe for a holiday however because of the government shutdown and reported delays and disruptions with air travel,we were not comfortable flying. We contacted your office on October 8th with the understanding we had until October 12th (the date the final payment was due) however we were advised we missed the date to receive a 50% refund by a couple of days. I found the contract to be confusing and I didn't understand those terms until VRBO directed me to another page. Can you consider a 50% refund on grounds of compassion? The contract was confusing. Thank you for your consideration.