Your tech was very late for his…
Your tech was very late for his appointment. He did not have assistance from another representative. Previously, when we signed up with your service at our other dwelling, there were two representatives. Your tech didn't have a step ladder to use. Luckily, we had one. We were not told that there would be another box beside our router. We felt that we were better informed about hookup during our previous experience. Your tech was very polite and knowledgeable. We are seniors and not tech savvy, therefore, we felt that it took us a little longer to understand how to program the system through our cell. We felt that at times your tech seemed a little frustrated at our knowledge. Thank you.