Mixed Experience with Locad
I've been using Locad for over six months now, drawn in by their promise of simplicity and ease in logistics and supply chain management. Initially, my experience was quite positive, especially during the onboarding process. The account manager assigned to me was helpful and made the initial setup smooth and encouraging. However, as time progressed, I've encountered several persistent issues that have marred my experience. On the financial side, there have been numerous errors in billing, with several instances of being charged incorrectly despite assurances to the contrary. The lack of accountability and accuracy in this area is concerning and has led to unnecessary complications for my business. In fact, most recently they had shifted their warehouse and migrated all my stocks to the new location. However, in my billing, I was charged the pullout fees, despite being assured that I was not going to be charged since this was a Locad initiated move. Only when I checked the bill properly did they rectify this, but this shouldn't have even happened to begin with. Another major issue is the control and reliability of their warehouse operations. Since Locad does not own the warehouses or last mile operations, but relies on third parties, the updates and inventory management are often inaccurate. This has resulted in lost orders, missing items, and late shipments, which is unacceptable and disruptive for any business relying on timely deliveries. I've had to refund many customers, resulting in losses for my business and poor experience for my customers. Communication and overall accountability have also been significantly lacking. Despite numerous inquiries and open tickets—some of which have been unresolved since last year—getting clear and timely responses has been a struggle. This has been incredibly frustrating and has made it difficult to trust that my concerns are being handled with the seriousness they deserve. While I recognize that Locad is a relatively new player in the industry and growing pains are to be expected, the ongoing issues have made it impossible for me to consider scaling up my operations with them as a partner. Reliability and trust are key in logistics, and unfortunately, these elements have been lacking. For these reasons, I have began to even consider new logistics partners once my contract ends.